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Christmas and new year opening times and services

Find out our opening times and service changes over Christmas and New Year holidays. This includes changes to bin collection days, parking and customer contact centre opening hours.

Islington Town Hall will be closed from Thursday 2 to Monday 6 January 2025 for planned maintenance. Registrar services will be reopen on Monday 6 January 2025.

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Cuckooing

Cuckooing happens when people target the homes of vulnerable adults and take over their property. The home may be used for any criminal purpose, including drug dealing, sexual crimes and storing weapons. The vulnerable adult can be exploited and coerced to participate in criminal acts. Young people vulnerable to criminal exploitation can also be associated with these properties. Cuckooed residents may be victims of crime and neighbours may be affected by anti-social behaviour and localised criminal activity. 

In partnership with the police we can:

  • provide support to the cuckooed resident to get the help they need
  • take steps to prevent people entering addresses which are being used for cuckooing using formal enforcement action.

What you can do

Look out for your neighbours who may be vulnerable. Those whose homes are most vulnerable include older people, those with mental health problems, drug users or those living on low income.

Signs a home may be cuckooed

  • A person living alone who suddenly starts having lots of visitors arriving at all times, who don’t stay long
  • People waiting in cars outside and exchanging cash or small packets
  • People bringing in items like TVs or bikes but leaving empty handed
  • Increase in litter
  • Increase in local anti-social behaviour

What to do if you have concerns

The best advice is to trust your instincts. Even if someone isn’t being cuckooed, they may be being exploited in some other way, so it’s always worth reporting.

Tell us when and where the issue is. If you can tell us more, for example, descriptions of people, do you see them at the same time each day, what direction are they coming and going from. Never put yourself at risk and do not confront or approach anyone.

Contact

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