The video has been divided into the following sections:
- Have you got something to say about our service?
 - We want to hear from you!
 - What is a complaint?
 - What happens if you remain unhappy?
 - Address for the Local Government Ombudsman
 - What happens if the complaint is not for us?
 - Please send any complaints about adult social care to people@islington.gov.uk or write to: 
Adult Social Care
People Directorate
4th Floor
222 Upper Street
London N1 1XR
Or call 020 7527 8047 
