Help with your energy bills

Support if you're behind on payments

If you are currently behind with your gas and/or electricity payments, check our fuel debt advice.

Support from your energy company

Each energy company has a range of different services to support customers who need it. These are the main types of support.

Priority Services Register 

All large gas and electricity companies, as well the gas and electricity grids, offer a range of free services to their most vulnerable customers including residents of a pensionable age and those with additional health needs. Most energy companies require you to be on their priority service register before offering reduced bills for vulnerable customers, otherwise known as a ‘social tariff’.

Visit Ofgem for more about the Priority Services Register.

Warm Home Discount Scheme

The Warm Home Discount is a government scheme which will offer £150 off your electricity bills during the winter, or a voucher for households with prepayment meters. Check your eligibility at GOV.UK.

Charitable Trust Funds

Some energy companies and other utility companies have special funds to help customers who have got into debt with their service. To see if you would be eligible to apply for an energy trust fund speak to your energy supplier, or contact the Energy Advice Team.

Grants and schemes

Energy Company Obligation (ECO)

Energy Company Obligation funding is money from suppliers to fund household energy improvements, such as loft or wall insulation. If you own or rent your home, and are on a low income and vulnerable, you may be eligible for funding. Our Seasonal Health Intervention Network (SHINE) can help you identify if you’re eligible and advise on current grant schemes.

Resident Support Scheme (RSS)

At risk or vulnerable residents who do not have sufficient funds to pay for fuel costs can be helped by the Resident Support Scheme. This is typically to help prepayment meter users who do not have enough money to heat or power their home.