Concierge schemes

Concierges provide improved security for residents and visitors to the area

As part of our commitment to providing residents with safe and secure homes, we provide a concierge service to some of our larger estates and tower blocks.

Concierges provide better security for residents and visitors to the area, reduce the fear of crime and help to detect and prevent crime.

The concierge operates from a secure control centre that is electronically linked to the door entry systems and CCTV cameras at the location. In some areas the concierge will be located in a reception area to receive resident and visitors enquiries.

The controlled door entry system reduces access to the building(s) to key holders or contact through the intercom system.

CCTV

CCTV provides surveillance to specific areas and locations. Authorised concierge staff can monitor the area for incidents of antisocial behaviour, vandalism and crime and provide the police and our departments with evidence for the prosecution of offenders.

It is one of the many tools used for the purpose of assisting in detecting and deterring crime and anti-social behaviour (ASB); and ensuring the safety and security of employees, members of the public, and the council’s buildings and assets.

Other interventions are encouraged prior to installing CCTV. Interventions will include but are not limited to: design out crime projects, patrolling services, and identifying other resources and shared objectives with partners.

Concierge staff will monitor communal security at the location for 16 hours each day, 363 days a year. Our cameras are linked to the CCTV suite at 222 Upper Street should they need to access to our systems outside the normal concierge services hours and is recorded 24hrs per day, 365 days per year.

Our concierge staff are fully qualified in Public Space CCTV, police checked and Security Industry Recognised (SIA).

The service is paid for by leaseholders through their service charge and tenants through their rent.

A concierge service may be suggested as part of an improvement to your estate or block. Before we install it, we will consult all residents on the need and costs, and then ballot them for their view. We will only introduce the scheme if the majority of residents want it.

Our CCTV objectives are to:

deter crime and anti-social behaviour
detect crime and provide evidential material for court proceedings
reduce the fear of crime, disorder and anti-social behaviour and promote feelings of safety
detect and prevent environmental issues
assist in civil proceedings
assist the Local Authority in its enforcement and regulatory functions.
assist in Traffic and parking Management
identify and or monitor risk and vulnerability
enhance community safety, assisting in developing the economic well-being of Islington and encourage greater use of the borough's public spaces and housing assets.

Location of our CCTV cameras

To find out where Islington CCTV cameras are located please see our map.

Enter the address in capital letters to zoom in on a specific location.

Complaints

Our concierge service takes any concerns or complaints very seriously, and we have official procedures for complaints. More often than not we have more requests for additional CCTV cameras to be installed than we do actual complaints about existing cameras. We have received no formal CCTV complaints for 2021.

Data storage

Storage and retrieval of CCTV images allows analysis of evidence after an event has occurred. We store images recorded from cameras for 31 days, and then it the data is automatically deleted.

If a request for CCTV evidence is made for legal purposes, the relevant footage is saved for up to three months, and then deleted. To apply for access to CCTV personal information, you should contact our Freedom of Information team for guidance and an application form.

Types of disclosure: road traffic collisions, incidents, insurance companies and solicitors

If you’ve been involved in a road accident, and are the registered keeper of the vehicle then you can request access to CCTV images of the incident (if available) through your insurance company.

You should also:

give an accurate location of the incident to the nearest junction
supply the make, model and colour of the vehicle(s) involved
give as much detail as possible of the incident.

We only supply images of the registered keeper requesting the information, and we would not supply images with third party (other people’s) pictures in unless we felt it was appropriate to do so in the circumstances. We may decline a request if insufficient or inaccurate information is provided, the CCTV footage is likely to become part of a criminal investigation or we are unable to obscure other identifiable persons and we feel it is inappropriate to release the data without obscuring them.

Privacy

Our CCTV is governed by the following legislation to protect your rights and privacy:

CCTV may be regarded by some as an infringement of people's liberty. CCTV systems must not only be used with the utmost integrity at all times, they must be used in a manner which stands up to scrutiny and is accountable to the very people they are aiming to protect.

CCTV can have negative effects on privacy, as people do not always want to feel ‘watched’ or ‘under surveillance’. It is important to make sure that all CCTV is used correctly, and only where needed. CCTV use must be accountable and open to scrutiny.

Everyone has the right to respect for his or her private and family life. Although the use of CCTV cameras has become widely accepted in the UK as an effective security tool, those people who do express concern tend to do so over the handling of the information (data) which the system gathers. Where there is high risk of privacy intrusion, we take measures to restrict the scope of the cameras.

Electronic Notice Boards

As part of our commitment to providing residents and the public information on council and local services, we provide over 241 electronic notice boards to some of larger estates and tower blocks.

The electronic notice boards provide a valuable resource of information for residents, are cost effective, innovative and provide up to date information for specific blocks, specific wards or council wide and have interactive features to allow users to navigate the information and local activities available.

The electronic notice boards can be found in communal areas on our housing estates and a link to locations and how to report faults or any other issues can be found below.

View the location of electronic noticeboards.

Raise repairs

Please email ENB@islington.gov.uk to raise a repair and notify us of the problem encountered.

Contact us

You can contact our concierge service team at ConciergeT@islington.gov.uk.

For independent advice and guidance on surveillance cameras, contact the Information Commissioner's Office website, or call their helpline on 08456 30 60 60.

If residents are experiencing crime they are encouraged to report to police on 101 or 999 if urgent.

Anti-social behaviour can be reported to the council’s Community Safety Team.

Details of concierge office locations

Address	Opening times
Andover Estate Noll House 0207 561 9789 andover.concierge@islington.gov.uk	8am-midnight (Sunday to Thursday) and 10am-2am (Friday and Saturday)
Bemerton Orkney House 020 7527 6460 Orkneyhouse.Concierge@islington.gov.uk	8am-midnight (Sunday to Thursday) and 10am-2am (Friday and Saturday)
Braithwaite House Bunhill Row 020 7253 8257 Braithwaite.Concierg@islington.gov.uk	8am-midnight (Monday to Sunday)
Finsbury Estate Michael Cliffe House 020 7684 3498 finsbury.concierge@islington.gov.uk	8am-midnight (Sunday to Thursday) and 10.30am-2.30am (Friday and Saturday)
Harvist Talbot House Harvist.Concierge@islington.gov.uk	8am-midnight (Sunday to Thursday) and 10am-2am (Friday and Saturday)
Hornsey Reception Centre 305 Hornsey Road 0770 129 5338 RECEPTIONCENTRESECURITY@islington.gov.uk	24 hours, 7 days a week
Ilex House Crouch Hill 020 7527 6598 ilex.concierge@islington.gov.uk	8am-midnight (Sunday to Thursday) and 10am-2am (Friday and Saturday)
Kings Square Turnpike House 0207 490 1499 kingssquare.concierg@islington.gov.uk	8am-midnight (Sunday to Thursday) and 10.30am-2.30am (Friday and Saturday)
Kestrel House Pickard Street 020 7686 0701 kestrel.concierge@islington.gov.uk	8am-midnight (Sunday to Thursday) and 10.30am-2.30am (Friday and Saturday)
Peregrine House House Hall Street 020 7527 6084 peregrine.concierge@islington.gov.uk	8am-midnight (Sunday to Thursday) and 10.30am-2.30am (Friday and Saturday)
Pleydell Estate Grayson House pleydell.concierge@islington.gov.uk	8am-midnight (Sunday to Thursday) and 10.30am-2.30am (Friday and Saturday)
St Lukes Estate Godfrey House 020 7336 7977 stlukes@islington.gov.uk	8am-midnight (Monday to Sunday)
Weston Rise 187 Pentonville Rd 020 7833 9138 Westonrise@islington.gov.uk	8am-midnight (Sunday to Thursday) and 10am-2am (Friday and Saturday)

You can also contact us with your enquiry at ConciergeT@islington.gov.uk or call us on 020 7527 3730.

Useful documents

Caretaking Quality Assurance Manual

(pdf, 2 MB) Last updated Sep 27, 2023, 02:40PM