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Share your feedback on our website

We are making some improvements to our website and are looking for your feedback to help us understand more about your experience today. It will help us see how well it’s working and shape future changes.

Complete this short survey to let us know what you think – it should take no more than five minutes to complete. Thank you for your help.

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Improvement works

We review what work we need to carry out to council-owned estates and blocks every seven to ten years. This can include repairs or replacements of roofs, windows, brickwork and external and communal decorations.

If you're a tenant, you will pay for these works as a part of your rent. If you're a leaseholder, there is a charge for these works. Find out how leaseholders pay for major works.

We are committed to ensuring our residents are safe from fire. Find out more about fire safety.

Works on your estate or block

Search for major improvement works taking place on your estate or block.

The council's works program may change, including adding or removing projects or adjusting timelines. If you have any questions, please contact us.

What information we provide

  • What works are being carried out
  • Who the constructors are
  • Start date and estimated completion date
  • Contact information
  • Information about meetings related to the works

Complaints 

If you have a complaint about works currently taking place, please contact your Customer Care Officer.

You can find their contact details in the monthly newsletter we send residents. It is also available under the newsletter tab of your block on the improvement works search.

They will investigate your complaint and keep you informed. Where problems or disputes have not been resolved or if you are not happy with the outcome at any stage, the council has a formal complaints process.

Contact us

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.