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Christmas and new year opening times and services

Find out our opening times and service changes over Christmas and New Year holidays. This includes changes to bin collection days, parking and customer contact centre opening hours.

Islington Town Hall will be closed from Thursday 2 to Monday 6 January 2025 for planned maintenance. Registrar services will be reopen on Monday 6 January 2025.

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Conditions of hoarding licence

In accordance with the Highways Act 1980, we may grant permission for the use of hoarding on the highway.

  • All works must be carried out in accordance with the latest Government advice about COVID-19 and the council code of construction policy (copy available upon request).
  • The licence does not relieve the licensee from compliance with or being subject to the London Building Act. The Town and Country Planning Act, or any other Acts, Regulations, other by laws and General Statutory provisions in the area and shall not be regarded as dispensing with such compliance.
  • Your deposit is required and held to cover the costs of any damage caused to the highway or lighting equipment that may occur during works. Should the Council carry out any remedial works, if the deposit exceeds the cost of the works, the remainder will be refunded. Deposits are held for the period of the licence and refunded on a written request once the site has been inspected. Failure to request an inspection could result in a non-refund of your deposit.
  • Any disturbance or damage to utility plant or Lighting equipment will be the responsibility of the licensee.
  • The signatory of this application is the person accepting responsibility for the compliance of all conditions and regulations associated with hoarding on the highway.
  • Where there is hoarding to be sited in a designated parking bay, the suspension of that parking bay/space is to be arranged by the applicant with the Parking Section on 020 7527 6111 or ParkingSuspensions@islington.gov.uk.
  • Where the hoarding is to be sited around or near the lighting equipment, you will require contacting Street Lighting by emailing StreetLights@islington.gov.uk to discuss relocation of the lamp column before the license can be granted.
  • No authorisation is given for the removal of lighting/highway equipment by the Licensee including non-illuminated or illuminated furniture without prior permission from the council.
  • The hoarding/scaffolding must not prevent access to lighting equipment electricity compartment and access must be allowed at all times.
  • Lighting equipment must not be enclosed within scaffolding or hoarding in any way unless agreed with by the council officer. A deposit may be required which is held to cover the cost of any damaged caused to lighting equipment during works.
  • Where lighting equipment needs to be temporary relocated the applicant/licensee must contact the street lighting team prior to a licence being issued. The cost of relocation will be the responsibility of the licensee. The programming of the lighting works can take up to six weeks. Therefore, the licensee will be required to inform the council a minimum of eight weeks prior to commencement of site works and site completion date. This will allow the Council sufficient time to arrange electricity works with the Network supplier for relocation or removal of the lighting equipment.
  • Where lighting equipment cannot be relocated due to engineering difficulties the licensee will be required to provide temporary lighting to the specifications supplied by the Street Lighting Section. All temporary lighting must be maintained in an operational order by the Licensee thought out the licensing period and must be in light from dusk till dawn. The licensee will also have to indemnify Islington Council against any third party claims that arise due to failure of this lighting and provide confirmation that adequate public liability insurance is currently in force.

Trees

  • If any trees are affected by the proposed hoarding on your site, it is your responsibility to anticipate any tree pruning that might be necessary to facilitate your hoarding/scaffolding.
  • If you believe that tree pruning will be necessary, leave a message for the tree service with Access Islington (020 7527 2000) or TreeService@islington.gov.uk with your contact details and a Tree Officer will call you back.
  • Please ensure a minimum of 15 working days’ notice.
  • The tree officer will arrange an appointment with you to inspect the trees and provide you with a quotation for any necessary works.
  • Only the council's contactors are authorised to prune Islington Council trees, which are valued using the CAVAT valuation system.
  • Anyone who illegally cuts/breaks branches or otherwise damages any publicly owned tree in Islington will be charged for any damage caused, all remedial works and the loss to the amenity value of the tree.
  • These costs will be charged to the company holding the licence and could easily run into thousands of pounds and could result in prosecution for criminal damage.
  • If a council tree is damaged and needs to be felled, the company responsible will be charged for the planting and establishment of replacement trees (minimum fee of £3,000+VAT).

Other

  • Your works should be undertaken in such a manner as not to cause a nuisance, disturbance or danger to the occupiers of adjoining property or the users of the highway.
  • The licence agreement will become invalid if any of the conditions are not adhered to or the licensee no longer has an interest in the project.
  • The highway must at all times be kept neat and tidy condition and free from obstructions.
  • Any form of pedestrian management must have clear signage agreed with the Highways Officer.
  • The council is indemnified against all claims resulting from an incident caused by the hoarding or during its operation. All applicants must have public liability insurance of £10 million to work on the public highway. Failure to have insurance would result in your licence becoming invalid.
  • All licences issued must be displayed on site.
  • All licences must comply with Islington’s Code of practice for Construction of Sites.
  • The licensee must comply with any direction or instruction given by the Lighting and Streetworks Section.
  • The conditions below relate specifically to this application and must be adhered to as part of the licence.
  • The hoarding is erected and used in accordance with, and compliance to the relevant safety legislation and standards. There must be compliance with the Health and Safety Executive (HSE) conditions and guidance notes. For the latest guidance/information, visit the HSE website or telephone 084 5345 0055.
  • The hoarding must not prevent utilities from undertaking their statutory duty and therefore access to their plant must be allowed at all times.
  • The hoarding must be lit during the hours of darkness with bulk head lights (60 watt minimum for incandescent lamps or LED equivalent) at 3 meters spacing, white lights must be suitably located to light pedestrian footways and red lights to mark the perimeter facing the carriageway.
  • Additional white lights may also need to be placed along the perimeter if the existing street lighting is affected by the building works. Please contact street lighting on 020 7527 2844 or email StreetLights@islington.gov.uk for further advice.
  • Where temporary walkways are provided in the carriageway these are to have access ramps.
  • The hoarding is erected and dismantled in accordance with HSE guidelines.
  • The licensee shall make no claim against the council in the event of the hoarding being damaged in any way from whatever cause.
  • You are reminded that wilful obstruction of the public highway is an offence (s137, Highways Act 1980). Recent legislation changes now allow the council to issue a Fixed Penalty Notice (FPN) to persons deemed to be responsible for such obstructions. The current level of fine is £100, £50 if paid within 28 days of issue.

Refunds

Refunds can take up to three to four weeks to process. Make sure to include the following information when applying for a refund: name, address, licence number, email address, and contract telephone number.

The refund request form must be typed up not hand written.

A BACS payment will be made to the person/company who paid the deposit. If the name is different, a signed letter, with full BACS details, must be provided to verify the payment.

Complaints and failure to comply with site conditions or instructions

  • Any inspection following a valid complaint however received will be subjected to a non-compliance charge, a payment request email will be sent out. Failure to pay will result in the non-compliance fee being deducted from the deposit held.
  • When the site is clear, the council needs to be informed in writing. An inspection will then be arranged.
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