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  3. Home
  4. Contact us
  5. Complaints and compliments
  6. Adult social care complaints
  7. Adult social care complaints policy

Easter bank holiday services

Find out about changes to our services over the Easter bank holiday.

There will be no rubbish or recycling collections on Friday 3 April or Monday 6 April, so collections will happen a day later than usual.

Adult social care complaints policy

This policy explains how we handle complaints about adult social care. This is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

  1. What a complaint is
  2. Who can complain
  3. Time limit for complaints
  4. Complaints about other organisations
  1. How we will handle your complaint
  2. How to make a complaint
  3. Contact details

How to make a complaint

Make your complaint about adult social care online. Start your complaint. 

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.