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  5. Complaints and compliments
  6. Adult social care complaints
  7. Adult social care complaints policy

Bank holiday service changes: Monday 31 August

Find out about changes to our services due to the bank holiday. There is no rubbish or recycling collection on Monday 31 August so collections will be a day later than usual. 

Adult social care complaints policy

This policy explains how we handle complaints about adult social care. This is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

  1. What a complaint is
  2. Who can complain
  3. Time limit for complaints
  4. Complaints about other organisations
  1. How we will handle your complaint
  2. How to make a complaint
  3. Contact details

How to make a complaint

Make your complaint about adult social care online. Start your complaint. 

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.