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  5. Complaints and compliments
  6. Make a complaint about council services

Easter bank holiday services

Find out about changes to our services over the Easter bank holiday.

There will be no rubbish or recycling collections on Friday 3 April or Monday 6 April, so collections will happen a day later than usual.

Complaints policy

This policy explains how we handle complaints.

  1. What a complaint is
  2. Who can complain
  3. What you can complain about
  4. What you cannot complain about
  5. How to make a complaint
  6. The complaints process
  7. Complaint handling and outcomes
  1. Managing unreasonable actions
  2. Remedies policy
  3. Joint Complaint Handling Code
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

What a complaint is

A complaint is an expression of dissatisfaction, however made, about the standard of service, actions, or lack of action by the council, its staff, or those acting on its behalf, affecting an individual customer or group.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.