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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Apply for a special repayment plan

If you have received a summons or a Liability Order we might be able to agree a special repayment plan to help you spread the cost of your debt.

Eligibility 

Who can apply

You can apply online for a repayment plan if either of these apply to you: 

  • You have received a summons but cannot pay it in full.
  • A Liability Order has been made against you and you want to make an arrangement to clear the debt.

Who cannot apply

You are not eligible for a repayment plan if you leave it too late and are contacted by an Enforcement Agent (or bailiff). In this case, you will need to repay them what you owe.

If you had a repayment plan in place for a previous year’s bill and you missed any repayments then we will be less likely to agree to a new plan. If this is the case you can call 020 7527 2633 to discuss your account.

Apply online for a repayment plan

If you meet the eligibility criteria, apply online now.

Please have your summons/liability order, or your council tax number ready. Where you can find this

Apply now

What happens next

We will take into account details of your current employment and income status and you can expect a decision by email or letter within ten working days.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.