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Council tax bills and benefit or discount applications

We have started posting your annual council tax bills to you.

If you applied for Council Tax benefit or other council tax discount recently, your benefit may not be on your bill. If your application for a benefit is successful, we will send you a new bill showing the new total amount of council tax you will pay.

Only contact us about the missing discount if you haven't got a new bill within one month of when you applied (10 April at the earliest).

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Apply for a special repayment plan

If you have received a summons or a Liability Order we might be able to agree a special repayment plan to help you spread the cost of your debt.

Eligibility 

Who can apply

You can apply online for a repayment plan if either of these apply to you: 

  • You have received a summons but cannot pay it in full.
  • A Liability Order has been made against you and you want to make an arrangement to clear the debt.

Who cannot apply

You are not eligible for a repayment plan if you leave it too late and are contacted by an Enforcement Agent (or bailiff). In this case, you will need to repay them what you owe.

If you had a repayment plan in place for a previous year’s bill and you missed any repayments then we will be less likely to agree to a new plan. If this is the case you can call 020 7527 2633 to discuss your account.

Apply online for a repayment plan

If you meet the eligibility criteria, apply online now.

Please have your summons/liability order, or your council tax number ready. Where you can find this. 

Apply now

What happens next

We will take into account details of your current employment and income status and you can expect a decision by email or letter within ten working days.