Condition surveys
We are checking council homes to see what repairs or improvements are needed. We also want to make sure your home is safe.
Ridge and Partners will visit your homes to do a condition survey that checks the safety of your home. We will use information from the survey to plan future repairs and improvements.
You will get a letter from us first. The visit will usually happen around six weeks after that.
When we visit
Visits will be between Monday and Friday, from 8am to 6pm.
You will need to be home to give Ridge access to your property.
If you are not home, they will leave a card. Use this card to book a new time.
The person visiting will have:
- a Ridge photo ID card
- a letter from us
Ask for ID before letting them in.
The check will take less than one hour in most homes.
What we will check
The surveyor will look at:
- all rooms in your home
- the garden
- the roof space and other outside spaces
They will take photos of important things like:
- your kitchen and bathroom
- windows and boiler
- anything that looks unsafe
They will not take photos of you or anyone in your home. If you have pets, keep them in another room during the visit.
Sometimes, we will collect extra information to make an Energy Certificate for your home. This certificate shows how good your home is at saving energy.
It uses a scale from A to G, where A is the best and G is the worst. This helps us understand how much it might cost to heat and power your home.
The person visiting cannot help with small repairs or housing questions. You can report repairs online.